You can cancel any order before dispatch. We dispatch within 24–48 hours, so act soon. There is no cancellation fee.
Check your order status first: Track your order
| Your order status | Can you cancel? | What to do |
|---|---|---|
| Order placed | Yes | Use the form below |
| Confirmed | Yes | Use the form below |
| Packed | Maybe | Use the form below now. We will try to stop it before the courier collects it. We will tell you if we could not |
| Dispatched / In transit | No | Refuse the parcel at the door. See “Already dispatched” below |
| Out for delivery | No | Refuse the parcel at the door |
| Delivered | No | See “Already dispatched” below for your options |
It takes under a minute. Your order number is in your confirmation email and SMS.
We check the request against the name, phone number and email on the order before we cancel it.
| How you paid | What you get back | When |
|---|---|---|
| Prepaid: UPI, card or net banking | The full amount you paid, including any shipping fee | 5–7 business days to original payment method |
The refund goes to the same account, card or wallet you paid from. You do not need to send us any bank details. We will never ask for your card number, CVV, UPI PIN or an OTP to process a refund.
If the refund has not shown up after the time above, write to us with your order number. We will send the refund reference number so your bank can trace it.
Once the parcel is with the courier, we cannot cancel it or call it back. Here is what you can do.
Do not accept it and do not open it. It comes back to us as an RTO, short for “return to origin”. We process your refund once the sealed parcel is back at our warehouse. That usually takes 7–10 business days, and the refund then takes 5–7 business days to original payment method.
If the tube arrived damaged, leaking, expired, with the seal broken, or it is the wrong item, tell us within 7 days from delivery. You get a free replacement or a full refund. Keep it unused and take photos.
A tube that you accepted and no longer want, with nothing wrong with it, cannot be returned. Full terms: Return, Refund & Cancellation Policy
You do not have to cancel for that. If the order is not yet dispatched, we can correct it.
A few limits:
Support hours: Mon–Sat, 10 am–6 pm IST. We reply within 24 working hours. Because we dispatch within 24–48 hours, WhatsApp or a call during support hours is the fastest route for an address change.