There is one Skin Matters product: the Gentle Gel Cleanser, 50 ml. It is made in one facility in Greater Noida and sold through a short list of sellers we have authorised ourselves.
If your tube came from that list, it is genuine. If it came from anywhere else, this page shows you how to check it in about two minutes, using only what is printed on the pack.
A fake is a product made to look like ours by someone else. The simplest way to avoid one is to buy only from the places below. This list is complete. If a seller is not on it, we did not supply them.
Our own website, run by KIEVORA Private Limited, the company that markets Skin Matters. Stock is supplied by our manufacturer and dispatched by us.
MRP ₹499. Our price: ₹399.
Flipkart, Amazon and Meesho (listings coming soon).
On a marketplace, the brand name on the listing is not enough. Many sellers can list under the same product page. Check the “Sold by” line before you pay. The authorised seller name is:
KIEVORA Private Limited.
If the “Sold by” name is different, that order is not coming from us.
We cannot vouch for product bought from any of these, and we cannot tell you how it was stored.
Hold your tube next to this list. A genuine tube matches every point. Read the print slowly. Fakes usually get the small text wrong before they get the big text wrong.
There is no hologram, QR code or scratch code on our tube. If someone asks you to “verify” your tube by scanning a code or entering it on a website, that request did not come from us.
One sign on its own is not proof. Two or more, and you should stop using the tube and write to us.
MRP is ₹499 and we sell at ₹399. Authorised sellers run offers, so small differences are normal. A price far below that, from a seller not on our list, is the most common sign of a fake or of expired stock.
Every genuine tube carries a batch number, a use-before date and an MRP. If any of these is missing, scratched off, covered by a sticker or printed over, treat the tube as suspect.
The seal should be intact on arrival. A broken, missing or re-glued seal means the tube has been opened. Do not use it, whoever sold it.
The genuine cleanser is a gel with no added synthetic fragrance. A strong perfume smell, a watery or gritty texture, or a product that separates in the tube does not match what we make.
Spelling mistakes, a different wording on the purple band, a wrong licence number, a missing “Marketed by” line or a size other than 50 ml are all signs of a copy.
If your skin reacts to a tube you are unsure about, stop using it, rinse with water and see a doctor if the reaction does not settle. Then tell us.
Issued by KIEVORA Private Limited, the company that markets Skin Matters.
People we have no connection with may use the Skin Matters name, logo or product photos to sell copies or to take money and personal data. Please read this before you pay anyone or share any detail.
A message from any other address, number or handle is not from us, even if it uses our logo.
Skin Matters and KIEVORA Private Limited are not responsible for losses from dealings with unauthorised sellers or with anyone impersonating us. We will still help you report it.
We cannot tell you what is in a tube we did not make.
The tube, the outer packaging, the invoice and the courier label. Do not throw the tube away.
The front, the back, and the crimp. The crimp is the flat sealed end of the tube. Make sure the batch number and use-before date can be read.
The form takes about three minutes. We reply within 24 working hours and tell you what we found.
Also raise a return with the seller or marketplace you bought from. They hold your payment, so the refund has to come from them.
We will still check your tube and tell you if it is genuine.
Yes. Stock on our website is supplied by our manufacturer, The Great Herbal in Greater Noida, and dispatched by us.
Check the “Sold by” name on your order against the authorised seller name on this page. If it matches, the tube came from us. If it does not, run the pack checklist above and send us a report if anything is off.
No. You verify a tube by reading what is printed on it and matching it to the checklist on this page.
Yes. Email the batch number and a clear photo of the back of the tube to contact@myskinmatters.in. We check it against our production records and reply.
It is made in India. Skin Matters follows a Korean skincare philosophy, which means gentle, hydrating, barrier-first formulas, and builds it for Indian skin and climate. “Made in India” on the tube is correct.
We cannot say without seeing the tube. What we can say is that the seller is not authorised if they are not on our list, and that a price far below ₹399 is a common sign of a copy or of expired stock.
Not at present. If you saw it in a shop, please send us the shop name and location through the report form.
No. We never charge a fee for any job, collaboration or distributorship. Do not pay. Report it at cybercrime.gov.in or on 1930, and forward the message to contact@myskinmatters.in.
Do not use the tube. Write to contact@myskinmatters.in with your order ID and photos within 7 days from delivery. A damaged or tampered product from our own site is covered by our return policy.
Our Corporate Information page lists the manufacturing licence and the company details behind the brand.
Still unsure? Write to contact@myskinmatters.in or message +91-9310078182, Mon–Sat, 10 am–6 pm IST.