Order stuck. Tube arrived dented. Not sure if a gel cleanser suits your skin. Whatever it is, write to us and someone on our team will read it and reply.
We reply within 24 working hours. Support is open Mon–Sat, 10 am–6 pm IST. Messages sent outside those hours are answered first thing on the next working day.
No scripted replies that ignore your question. If we do not know the answer, we will say so and find out.
Most messages we get are about four things. Each has its own page, and each is quicker than writing to us.
Enter your order ID or tracking number and see live courier status.
Orders can be cancelled before dispatch. Do it yourself in under a minute.
Damaged, leaking, wrong or expired product can be reported within 7 days from delivery. The policy explains what we need from you and how the refund or replacement works.
Ingredients, pH, how to use it, shipping, payments. The common questions are already answered.
Still need us? Keep scrolling.
contact@myskinmatters.in
Best for anything that needs photos, an order history or a detailed explanation. Reply within 24 working hours.
+91-9310078182
Best for quick order questions. Send your order ID in the first message so we can look it up straight away. Answered during support hours.
+91-9310078182
Best when you would rather talk it through. If the line is busy, send a WhatsApp message and we will call back.
Mon–Sat, 10 am–6 pm IST. Closed on Sundays and public holidays. You can write to us at any time. We reply in the order messages arrive.
One request: please use one channel per issue. Sending the same question by email, WhatsApp and the form creates three tickets and slows down the answer.
Fill this in and it goes straight to our support inbox. Fields marked required are the minimum we need to reply.
Support handles orders and product questions. Everything else gets a faster and better answer from the page built for it.
| You want to | Go to | What happens next |
|---|---|---|
| Report a security issue on the site | Responsible Disclosure | Please do not post it publicly. Report it there. |
| Report a site bug or suggest an improvement | Bugs and Suggestions | A short form. We read every submission. |
For bulk orders, distribution, partnerships, media or jobs, write to contact@myskinmatters.in. Please put the enquiry type in the subject line.
KIEVORA Private Limited
First Floor, G-79, Ashok Vihar Phase-1 Road, New Delhi 110052, India
CIN: U86901DC2026PTC473754
GSTIN: 07AANCK1106B1Z2
This is our registered office, not a store or a returns centre. Please do not send products here without speaking to support first. We will tell you exactly where and how to send a return.
The Great Herbal
Plot No-296, Ecotech-3, Greater Noida, Uttar Pradesh-201306, India
Mfg. Lic. No.: UP16320000048/2024
You can escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020.
Shubham Mishra, CEO, KIEVORA Private Limited
contact@myskinmatters.in · +91-9310078182
The Grievance Officer acknowledges every complaint within 48 hours and resolves it within one month of receiving it. Please include your order ID and your earlier support reference number, if you have one.
We only contact you from contact@myskinmatters.in, from +91-9310078182, or from our official Instagram account, @skinmatters_india.
If someone claiming to be SKIN MATTERS asks for any of these, do not share anything. Forward the message to contact@myskinmatters.in so we can act on it.