Last updated: 18 October 2026
This page explains the limits of what we say on myskinmatters.in and on our packaging. It applies to the website, our emails, our social media pages and the SKIN MATTERS Gentle Gel Cleanser. It is published by KIEVORA Private Limited, which markets SKIN MATTERS and runs this website.
It should be read with our Terms & Conditions. If you buy from us, both apply.
1.1 SKIN MATTERS Gentle Gel Cleanser is a cosmetic under the Drugs and Cosmetics Act 1940 and the Cosmetics Rules 2020. A cosmetic is a product applied to the body to cleanse it, or to improve or change its appearance. That is all this product is meant to do.
1.2 It is not a drug or a medicine. It is not intended to diagnose, treat, cure, heal or prevent acne, eczema, dermatitis, rosacea, pigmentation, infection or any other disease or medical condition.
1.3 Where we say the cleanser is “suitable for acne-prone skin”, we mean that it is formulated to cleanse this skin type gently, without stripping it. We do not mean that it treats or prevents acne.
1.4 Where we describe what an ingredient does, for example that Centella Asiatica extract calms or that Ceramide NP supports the skin barrier, we are describing the cosmetic role that ingredient plays in the formula, as stated on our pack. The skin barrier is the outermost layer of your skin, which holds water in and keeps irritants out. These descriptions are not claims about a medical effect, and they are not a statement about how much of an ingredient the formula contains.
1.5 The Product is made in India by The Great Herbal, Plot No-296, Ecotech-3, Greater Noida, Uttar Pradesh-201306 (Mfg. Lic. No. UP16320000048/2024), and marketed by KIEVORA Private Limited, First Floor, G-79, Ashok Vihar Phase-1 Road, New Delhi 110052. “Korean Skincare Philosophy for Indian Skin & Climate” describes the approach behind the formula: gentle, barrier-focused cleansing.
1.6 If you are being treated for a skin condition, or you use prescription skincare, ask your doctor whether and how to use this cleanser alongside your treatment. Do not stop or change a prescribed treatment because of anything you read on this website.
2.1 These are the claims printed on our pack. This is what each one means, and what it does not.
| Claim on the pack | What it means | What it does not mean |
|---|---|---|
| Sulfate-free | The formula contains no sodium lauryl sulfate (SLS) or sodium laureth sulfate (SLES). | It does not mean the formula has no cleansing agents. It cleans with mild, amino-acid, betaine and glucoside-based cleansing agents: Sodium Lauroyl Sarcosinate, Cocamidopropyl Betaine, Coco-Glucoside and Decyl Glucoside. |
| Paraben-free | No parabens are used as preservatives. | It does not mean preservative-free. A water-based product needs a preservative to stay safe. This formula uses Phenoxyethanol. |
| Silicone-free | No silicones are among the ingredients. | It is not a statement about how the product will feel on your skin. |
| No synthetic fragrance | No synthetic fragrance is added to the formula. | It is not a promise that no one will react to the product. |
| Suitable for all skin types | The formula is designed to be gentle enough for normal, combination, oily and acne-prone skin. | It is not a guarantee that it will suit every individual. Any ingredient can cause a reaction in some people. |
| Gentle, non-stripping | The cleanser is formulated to clean without leaving skin feeling tight, dry or squeaky. | It describes how the product is designed to feel. How it feels on you depends on your skin. |
If you see such a claim made about our Product anywhere, it did not come from us. Please tell us at contact@myskinmatters.in.
2.3 Any comparison on our pack or website with “other cleansers” is a general comparison with cleansers that leave skin feeling tight, dry or squeaky. It is not a statement about any named brand or product.
3.1 We recommend a patch test before you use the cleanser on your whole face for the first time. A patch test is a small trial on one area of skin to check for a reaction. This matters even for a gentle product, and it matters most if your skin is sensitive or reactive, or if you have had a reaction to skincare before.
A fuller guide is on the Patch Test Guide page.
3.2 A patch test lowers the risk of a reaction. It does not remove it. A reaction can still appear later, or after repeated use.
Suitable for morning and evening use.
3.3 If you are pregnant or breastfeeding, have a diagnosed skin condition, are using prescription skincare, or want to use the product on a child, ask a doctor or dermatologist first.
3.4 We are not responsible for a reaction or harm that results from using the Product in a way that goes against these directions and cautions. This does not affect your rights described in section 10.4.
4.1 This is the full ingredient list of SKIN MATTERS Gentle Gel Cleanser, as printed on the pack, using INCI names. INCI is the international standard naming system for cosmetic ingredients.
Aqua, Panthenol, Centella Asiatica Extract, Oryza Sativa (Rice) Extract, Glycerin, Sodium Hyaluronate, Allantoin, Betaine, Sodium PCA, Ceramide NP, Disodium EDTA, Sodium Lauroyl Sarcosinate, Cocamidopropyl Betaine, Coco-Glucoside, Decyl Glucoside, PEG-150 Distearate, Phenoxyethanol, Sodium Hydroxide, Tocopherol.
4.2 Read this list before you buy and before you use the product. If you know you are allergic or sensitive to any ingredient on it, do not use the product.
4.3 Points to check if you have a known allergy or sensitivity:
4.4 “Paraben-free”, “sulfate-free”, “silicone-free” and “no synthetic fragrance” describe what is not in the formula. They do not mean the product cannot cause an allergic reaction.
4.5 We may improve or adjust the formula over time. If we do, we will update the list on this website and on the pack. The ingredient list printed on the pack you receive is the correct list for that unit. Always check it, even if you have bought the product before.
4.6 Explanations of individual ingredients on our website are written for general understanding. They are based on the cosmetic function of the ingredient and on the wording on our pack. They are not a promise of a specific effect on your skin.
4.7 If you have a reaction, stop using the product and rinse the area with water. See a doctor if it does not settle or if it is severe. Then tell us at contact@myskinmatters.in, with your order number and the batch number printed on the tube, so that we can look into it.
5.1 No two people have the same skin. How this cleanser feels and performs for you depends on things we cannot control or predict, including:
5.2 For these reasons, we do not guarantee any particular result, or that you will have the same experience as another person. Words such as “soft”, “fresh”, “supple”, “calm” and “hydrated” describe how the product is designed to leave skin feeling. They are not a promise of an outcome for every user.
5.3 A cleanser is one step in a routine. It is rinsed off soon after you apply it. It is reasonable to expect it to clean your skin without leaving it tight or dry. It is not reasonable to expect a cleanser alone to change a skin concern.
6.1 Product photographs, renders, videos and texture shots on our website and social media are for illustration. Colours can look different from one screen to another. The gel, the tube and the outer pack you receive may look slightly different from the image, and pack artwork may be updated from time to time.
6.2 Images of models are used to show the product in use. Unless we say so, a model’s skin is not presented as a result of using the product.
6.3 Images marked as illustrative, such as those on the product page, are not customer results and do not show a real user. If we publish a real before-and-after image, it shows one person’s experience over the period stated with the image. It is not a promise that you will see the same change, or any change.
6.4 Our standards for real before-and-after images are:
6.5 Many things affect how skin looks in a photograph, including lighting, camera, make-up, the time of day and the rest of the person’s routine. A before-and-after image cannot separate the effect of one product from all of these.
6.6 Reviews and testimonials are the opinions of the people who wrote them. They are not our statements and they are not medical advice. We do not edit a review to change its meaning.
6.7 If a customer review describes a medical benefit, that is the customer’s own view. We do not adopt it as a claim about the Product. We may decline to publish, or may remove, a review that makes a medical claim.
6.8 If a reviewer or content creator received the product free, was paid, or has any other commercial connection with us, that is disclosed with the content. Paid partnerships on social media are labelled as such.
6.9 We are not responsible for claims about our Product made by third parties on channels we do not control. If you see a claim that seems wrong or exaggerated, please tell us at contact@myskinmatters.in.
7.1 Everything we publish about skin, ingredients and routines is general information for education. This includes product pages, guides, blog articles, emails, social media posts, the skin care quiz, and replies from our support team by email, phone, chat or WhatsApp.
7.2 None of it is medical advice, a diagnosis or a treatment plan, and none of it creates a doctor-patient relationship. Our team members are not acting as your doctors when they answer your questions.
7.3 A quiz result or a routine suggestion is based only on the answers you give. It cannot take account of your medical history, and it is not an examination of your skin.
7.4 See a qualified doctor or dermatologist if you have a skin condition, a reaction that does not settle, persistent acne, a change in a mole or patch of skin, or any concern about your health. Do not delay seeing a doctor, and do not ignore a doctor’s advice, because of something you read here.
7.5 In an emergency, such as swelling of the face, lips or throat, or difficulty breathing, get medical help immediately.
7.6 We try to keep our content accurate and current, and we correct errors when we find them. Skincare knowledge develops over time, and an article may not reflect the latest view on the date you read it. Each article shows the date it was last updated.
8.1 People sometimes misuse a brand’s name to cheat customers. Please keep these points in mind.
8.2 Our official channels are:
8.3 A message from any other website, number, email address or social media account is not from us, even if it uses our name or logo. We are not responsible for loss caused by a person or website falsely claiming to represent SKIN MATTERS or KIEVORA Private Limited.
8.4 Genuine SKIN MATTERS products are sold on myskinmatters.in. Listings on Flipkart, Amazon and Meesho are coming soon. See Also Available On.
8.5 If you receive a suspicious call or message, do not share any details and do not pay. Report it to us at contact@myskinmatters.in. If you have lost money, also contact your bank immediately and report it on the national cyber crime helpline 1930 or at cybercrime.gov.in.
9.1 We take care to make sure that prices, descriptions, images, offers, stock status and delivery estimates on the website are correct. Even so, a typing error, a technical fault or an out-of-date entry can occur.
9.2 The MRP of the SKIN MATTERS Gentle Gel Cleanser, 50 ml, is ₹499, inclusive of all taxes, as printed on the pack. The selling price on our website is ₹399, or the price shown at checkout when you place your order. We never charge more than the MRP for the product.
9.3 If a price, offer or description is shown incorrectly because of an obvious error, we may correct it at any time. If you have already placed an order affected by the error, we may cancel it before dispatch. We will tell you and refund any amount you paid in full: 5–7 business days to original payment method. You can then order again at the correct price if you wish.
9.4 If the product you receive does not match its description in a way that matters, or is damaged, leaking, expired or the wrong item, tell us within 7 days from delivery. Your remedies are set out in the Return, Refund & Cancellation Policy.
9.5 Delivery times shown on the website are estimates. Stock shown as available may sell out before your order is processed. If we cannot fulfil your order, we refund you in full.
9.6 We do not promise that the website will always be available, uninterrupted or free of errors, viruses or other harmful components. We may change, suspend or withdraw any part of it without notice.
9.7 Our website may link to websites and apps that we do not own or control, including marketplaces, payment pages, courier tracking pages, social media platforms and published research or articles.
9.8 We provide these links for convenience and reference. A link is not an endorsement. We are not responsible for the content, accuracy, products, security or privacy practices of a third-party website. When you leave myskinmatters.in, the other website’s terms and privacy policy apply.
9.9 Where we link to a study or an article about an ingredient, it is for background reading. It is not a claim that our Product was tested in that study or will produce the results reported in it.
10.1 You use the website, its content and the Product on the basis of the information on this page, in our Terms & Conditions and on the pack.
10.2 To the extent the law allows, KIEVORA Private Limited, and its directors, employees and agents, are not liable for:
10.3 To the extent the law allows, our total liability to you for any claim arising from an order is limited to the amount you paid us for that order. The full terms are in clause 15 of the Terms & Conditions.
10.4 Your legal rights are not affected. Nothing on this page excludes or limits:
10.5 This page is governed by the laws of India. Subject to your right to approach a consumer commission that has jurisdiction under the Consumer Protection Act 2019, the courts at New Delhi have exclusive jurisdiction.
11.1 We may update this page when our products, our website or the law changes. The updated version is posted here with a new “last updated” date. Please check it from time to time.
11.2 If you have a question about anything on this page, or about whether the product is right for you, write to us. We would rather answer a question before you buy than after.