Six Commitments You Can Check

Most brand value pages are a list of words. Honest. Clean. Caring. They cost nothing to write and nothing to ignore.

Ours are commitments. Each one comes with what it means in practice, so you can hold the tube in your hand and see whether we kept it.

  1. Show the whole formula
  2. Claim only what we can back
  3. Leave out what is only there for show
  4. Charge a fair price
  5. Tell you who made it
  6. Build it with you

01. We Show You the Whole Formula, Not the Highlights.

It is easy to name five nice ingredients on the front of a pack. It is more useful to know all nineteen.

We publish the full ingredient list for the Gentle Gel Cleanser on this site and print it on the tube, in the standard INCI format. INCI is the international naming system for cosmetic ingredients, so you can look up any name yourself.

We also state the pH. pH measures how acidic or alkaline something is. The surface of healthy skin is slightly acidic. Our cleanser is formulated at pH 5.5.

What this means in practice

  • All 19 ingredients are listed on the product page and on the tube.
  • The pH is stated as a number: 5.5. Not “balanced”. Not “skin-friendly” on its own.
  • The cleansing agents and the preservative are named, not hidden.

02. If We Cannot Back It, We Do Not Say It.

A cleanser is a cosmetic. It cleans your skin and can leave it feeling comfortable. It is not a medicine, and it stays on your face for under a minute before you rinse it off.

So we keep our claims the size of the product.

What we sayWhat we do not say
Cleanses without strippingTreats or cures acne
Suitable for acne-prone skinClears pigmentation or any skin condition
Sulfate-free, paraben-free, silicone-free“Chemical-free”

What this means in practice

  • Every claim on this site matches a claim printed on the pack.
  • You will not see a test, award, rating or expert endorsement here unless we can show you the document behind it.
  • Reviews on this site are from real customers. We do not write our own.
  • If you have a skin condition, we will tell you to see a dermatologist, not to buy our cleanser.
  • If you find a claim on this site that goes further than it should, write to contact@myskinmatters.in. We will fix it.

03. Nothing Goes in to Impress You.

Fragrance makes a cleanser smell expensive. Heavy foam makes it feel like it is working. Neither one is cleaning your skin.

We left out what was only there for the experience, and kept what does a job.

So the Gentle Gel Cleanser has no synthetic fragrance. It does not smell like a spa. It has no sulfates (SLS or SLES), which means it will not foam like the face wash you may be used to. That is by design.

What this means in practice

  • No synthetic fragrance.
  • No sulfates. Cleansing comes from mild, amino-acid, betaine and glucoside-based cleansing agents: Sodium Lauroyl Sarcosinate, Cocamidopropyl Betaine, Coco-Glucoside and Decyl Glucoside.
  • No parabens. No silicones.
  • What is in there is there for a reason. Phenoxyethanol is the preservative that keeps a water-based product safe to use. Sodium Hydroxide adjusts the pH. Both are on the list.
  • “Free from” is not the same as “right for everyone”. Skin is individual. Patch test before full use.

04. Good Skincare Should Not Be a Luxury Purchase.

A gentle, well-formulated cleanser is a basic. You use it twice a day. You should be able to afford to finish the tube and buy the next one.

We put ceramide, panthenol, centella, rice extract and hyaluronic acid into the formula, and priced it for a student budget, not a gift box.

MRP ₹499. You pay ₹399 for 50 ml.

What this means in practice

  • The price you see on the product page is the price of the product, inclusive of all taxes.
  • Nothing is added at checkout: shipping is free on every order in India.
  • No subscription you did not ask for. No pre-ticked add-ons in your cart.

05. You Should Know Who Made What You Put on Your Face.

Like many skincare brands, we do not own a factory. Unlike many, we say so, and we tell you whose factory it is.

Skin Matters is made in India.

Manufactured by: The Great Herbal, Plot No-296, Ecotech-3, Greater Noida, Uttar Pradesh-201306. Mfg. Lic. No.: UP16320000048/2024.

Marketed by: KIEVORA Private Limited, First Floor, G-79, Ashok Vihar Phase-1 Road, New Delhi 110052.

What this means in practice

  • The manufacturer’s name, address and licence number are on every tube and on this site.
  • The company responsible for the brand is named, with a real address.
  • We show the claim in words, not a certification logo we have not earned.
  • Batch number, manufacturing date and expiry date are printed on the pack. If yours are missing or unreadable, tell us.

06. Built with You. Literally.

Those three words are on our pack. Here is what we mean by them.

We are a new brand with one product. That is the best time to listen, because nothing is fixed yet. The people who buy the first tubes will shape what the second product is, and whether the first one changes.

So we ask. What did your skin feel like after a week? What did you expect that did not happen? What is missing from your routine?

What this means in practice

  • There is one place to send feedback, complaints and ideas
  • A person reads every message. We reply within 24 working hours.
  • Critical reviews stay up. We do not delete a review because it is negative.
  • We will not announce a new product until it is ready. When we do, we will tell you what feedback led to it.

Check Us. Then Tell Us If We Slip.

Values only count when they cost something. These will. Publishing a full ingredient list invites questions. Refusing to overclaim makes our ads less exciting. Leaving out fragrance loses the people who buy with their nose.

We think that is the right trade.

If you ever find that something on this page does not match what you received, or what we said somewhere else, write to us. Quote the page. We will answer plainly.

  • Email: contact@myskinmatters.in
  • Phone / WhatsApp: +91-9310078182
  • Hours: Mon–Sat, 10 am–6 pm IST
  • Unresolved complaint: Shubham Mishra, CEO, KIEVORA Private Limited (Grievance Officer), contact@myskinmatters.in, +91-9310078182

Six Commitments. One Tube.

SKIN MATTERS Gentle Gel Cleanser. pH 5.5. Full ingredient list published. No synthetic fragrance. Made in India.

MRP ₹499. Now ₹399.

SKIN MATTERS Korean face wash, Gentle Gel Cleanser 50 ml tube
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