Every policy that applies when you use myskinmatters.in or buy from it, in one place. Each one is written in plain English, and each one shows the date it was last updated.
myskinmatters.in is operated by KIEVORA Private Limited, a company incorporated in India. The site is intended for customers in India.
| Policy | What it covers | Last updated |
|---|---|---|
| Terms and Conditions | The agreement between you and us when you use the site or place an order: accounts, orders, pricing, your responsibilities and ours. | 18 October 2026 |
| Shipping Policy | Where we deliver, how long dispatch and delivery take, shipping charges, and what happens if a parcel is delayed or lost. | 18 October 2026 |
| Return, Refund and Cancellation Policy | When you can cancel, when a product can be returned or replaced, how to claim, and how and when refunds are paid. | 18 October 2026 |
| Payment Policy | The payment methods we accept, how payments are processed and secured, and failed payments. | 18 October 2026 |
| Policy | What it covers | Last updated |
|---|---|---|
| Privacy Policy | What personal data we collect, why we collect it, who we share it with, how long we keep it, and the rights you have over it. | 18 October 2026 |
| Cookie Policy | The cookies and similar tools the site uses, what each type does, and how to switch them on or off. | 18 October 2026 |
| Privacy Requests and Consent | The form to see, correct or delete your data, withdraw a consent, or stop marketing messages. | 18 October 2026 |
| Policy | What it covers | Last updated |
|---|---|---|
| Disclaimer | The limits of what the site and the product claim: the cleanser is a cosmetic, not a medicine, and site content is not medical advice. | 18 October 2026 |
| Grievance Redressal | Who our Grievance Officer is, how to file a complaint, the timelines we must meet, and where to go if you are still not satisfied. | 18 October 2026 |
| Policy | What it covers | Last updated |
|---|---|---|
| Accessibility | The accessibility standard we are working towards, known limits of the site, and how to get help ordering if something blocks you. | 18 October 2026 |
| Responsible Disclosure | How to report a security vulnerability in the site, what is in scope, and the protection we give to people who report in good faith. | 18 October 2026 |
If two policies appear to say different things about the same point, the Terms and Conditions decide which applies. Tell us if you spot one, so we can fix it.
| Detail | Information |
|---|---|
| Legal name | KIEVORA Private Limited |
| Type of entity | Private limited company incorporated in India |
| Registered address | First Floor, G-79, Ashok Vihar Phase-1 Road, New Delhi 110052, India |
| CIN | U86901DC2026PTC473754 |
| GSTIN | 07AANCK1106B1Z2 |
| Website | myskinmatters.in |
| Brand | SKIN MATTERS |
| Customer support | contact@myskinmatters.in · +91-9310078182 · Mon–Sat, 10 am–6 pm IST |
| Grievance Officer | Shubham Mishra, CEO, KIEVORA Private Limited · contact@myskinmatters.in · +91-9310078182 |
| Detail | Information |
|---|---|
| Manufacturer | The Great Herbal |
| Address | Plot No-296, Ecotech-3, Greater Noida, Uttar Pradesh-201306, India |
| Manufacturing licence number | UP16320000048/2024 |
|---|---|
| Country of origin | India |
KIEVORA Private Limited is the seller for every order placed on myskinmatters.in. It is the company named on your invoice and the company responsible to you for your order.
These details are displayed in line with rule 4(2) of the Consumer Protection (E-Commerce) Rules 2020.
The site sells one product. These are the declarations printed on its pack, shown here as the Legal Metrology (Packaged Commodities) Rules 2011 require for goods sold online.
| Declaration | Detail |
|---|---|
| Product name | SKIN MATTERS Gentle Gel Cleanser |
| Common name | Face cleanser (cosmetic) |
| Net quantity | 50 ml |
| Maximum retail price | ₹499, inclusive of all taxes |
| Selling price on this site | ₹399 |
| Manufactured by | The Great Herbal, Plot No-296, Ecotech-3, Greater Noida, Uttar Pradesh-201306 |
| Manufacturing licence number | UP16320000048/2024 |
| Marketed by | KIEVORA Private Limited, First Floor, G-79, Ashok Vihar Phase-1 Road, New Delhi 110052 |
| Country of origin | India |
| Month and year of manufacture, batch number | Printed on each tube and carton |
| Best before | 24 months from the date of manufacture |
| Consumer care | contact@myskinmatters.in · +91-9310078182 |
The cleanser is a cosmetic under the Drugs and Cosmetics Act 1940 and the Cosmetics Rules 2020. It is for external use only. It is not a medicine and is not meant to treat any skin condition. The full ingredient list is on the product page.
We update a policy when the law, our operations or our partners change. The new version is posted on its page with a new “last updated” date, and that date is repeated in the table above. Where a change materially affects your rights, we give notice on the site or by email before it takes effect.
The version of a policy that applies to an order is the version in force on the date you placed it. You can ask us for an earlier version of any policy by writing to contact@myskinmatters.in.
All policies are governed by the laws of India, including the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, the Information Technology Act 2000 and its rules, the Digital Personal Data Protection Act 2023 to the extent in force, the Legal Metrology (Packaged Commodities) Rules 2011, and the Drugs and Cosmetics Act 1940 and the Cosmetics Rules 2020.
The courts at New Delhi have jurisdiction over disputes arising from the site or an order. This does not affect your right as a consumer to file a complaint before the Consumer Commission that has jurisdiction under the Consumer Protection Act 2019.
The policies are published in English. If a translation is ever provided, the English version decides in case of any difference.
| For | Contact |
|---|---|
| Orders, delivery, returns, refunds | contact@myskinmatters.in · +91-9310078182 · Mon–Sat, 10 am–6 pm IST |
| A complaint that support has not resolved | Shubham Mishra, CEO, KIEVORA Private Limited (Grievance Officer) · contact@myskinmatters.in · +91-9310078182 |
| Your personal data | Privacy Requests and Consent |
| A security vulnerability | Responsible Disclosure |
| Legal notices by post | Shubham Mishra, CEO, KIEVORA Private Limited (Grievance Officer), First Floor, G-79, Ashok Vihar Phase-1 Road, New Delhi 110052, India |
If a policy is unclear, ask us before you order. We would rather explain it than have you guess.