Your data is yours. This page is where you tell us what to do with it.
You can use the form below to:
It is free. You do not need to give a reason. We acknowledge every request within 48 hours and complete it within 30 days of confirming it is you.
This website is run by KIEVORA Private Limited, which is responsible for your personal data. How we use your data is explained in full in our Privacy Policy.
| What you want | Fastest way |
|---|---|
| Stop marketing emails | Click “Unsubscribe” at the bottom of any marketing email from us |
| Stop marketing SMS | Reply STOP to the message |
| Stop WhatsApp messages | Reply STOP in the chat, or block the number in WhatsApp |
| Change cookie choices | Click “Cookie settings” in the footer of any page. Details: Cookie Policy |
| Correct your name, phone number or address | Log in and edit it under My Account |
| Change the address on an order not yet dispatched | Contact support at contact@myskinmatters.in with your order number |
If one of these does what you need, you are done. For anything else, or to do several things at once, use the form.
Order updates are not marketing. We will still send confirmation, dispatch, delivery and refund messages for an order you have placed.
Fields marked * are required.
We will use the details on this form only to verify you, act on your request and keep a record that we did. See our Privacy Policy.
We will not show or delete anyone’s data on the strength of a form alone. Otherwise a stranger could do it in your name.
Tell us in the Details box. We will ask you for information that only the account holder would know, such as an order number, the delivery PIN code and the order date.
We need to see that you have the right to act: for a parent or guardian, proof of the relationship; for a nominee or authorised person, the nomination or a signed authority. We may also contact the person concerned to confirm.
If we cannot verify you, we cannot act on the request. We will tell you so, and tell you what would help.
| Request | What you receive | Timeline, from verification |
|---|---|---|
| Stop marketing messages | Confirmation that the channels you chose are switched off | Within 7 working days |
| Summary of your personal data | A summary of the data we hold, what we use it for, and who we have shared it with | Within 30 days |
| Correction or update | Confirmation of the change, or the reason we could not make it | Within 30 days |
| Deletion | Confirmation of what was deleted and a list of anything we must keep by law | Within 30 days |
| Withdraw consent for skin quiz data | Confirmation that your answers and result are deleted | Within 30 days |
| Remove a review, photo or video | Confirmation that it is no longer published | Within 7 working days |
| Nominate someone | Confirmation that the nomination is recorded | Within 30 days |
If a request is complex and we need more time, we will tell you before the deadline, with the reason and a new date.
A message that was already scheduled may still reach you in the few days before a marketing opt-out takes effect.
We must keep invoices and payment records for tax and accounting purposes for 8 years from the end of the financial year of the order. We cannot delete these on request. We will stop using them for anything else.
If you have an order in transit, a refund in progress, an open complaint or a legal claim, we keep the data needed to finish it. We delete it afterwards.
After you stop marketing, we keep your contact on a “do not contact” list. Without it, we could not make sure that we never message you again.
Withdrawing consent stops future use. It does not undo what was lawfully done before. For example, we cannot recall an email that has already been sent.
We may decline a request, in full or in part, where the law allows it: for example, where we cannot verify you, where the data would reveal another person’s information, or where a request repeats one we have already completed. If we decline, we will give you the reason and tell you how to complain.
We ask for consent in plain words, one purpose at a time. No box is ticked for you. Each optional box can be left empty and you can still place your order.
Shown above the Pay button:
We use your name, address, mobile number and email to process, deliver and support this order, and to send you order updates. Payment is handled by Cashfree Payments. We do not store your card or UPI details. Full details: Privacy Policy.
Tick box (required, never pre-ticked):
I am 18 or older. I agree to the Terms & Conditions and have read the Privacy Policy.
Tick box (optional, never pre-ticked):
Email me offers, launches and skincare content from SKIN MATTERS. I can unsubscribe at any time.
Tick box (optional, never pre-ticked):
Send me the same by SMS and WhatsApp on the mobile number above. I can reply STOP at any time.
How to withdraw: unsubscribe link, reply STOP, or the form on this page.
Email address (required)
Tick box (required, never pre-ticked):
Yes, email me offers, launches and skincare content from SKIN MATTERS. I am 18 or older. I can unsubscribe at any time using the link in any email.
Optional:
Mobile number (optional)
Also send these by SMS and WhatsApp to this number. I can reply STOP at any time.
Shown under the button:
We use your contact only to send what you asked for. See our Privacy Policy.
How to withdraw: unsubscribe link, reply STOP, or the form on this page.
Tick box (required, never pre-ticked):
I agree that SKIN MATTERS may publish my review, rating and display name on myskinmatters.in. This is my own honest experience of the product.
Tick box (required, never pre-ticked):
I agree that SKIN MATTERS may publish the photo or video I am uploading on myskinmatters.in. I am 18 or older, the photo or video is mine, and everyone who can be recognised in it has agreed.
Tick box (optional, never pre-ticked):
I also agree that SKIN MATTERS may use my review, photo or video in its advertisements, social media posts and emails, with my display name. I will not be paid for this. I can withdraw this at any time.
Shown under the button:
Reviews are public. Do not include your phone number, address or anything you want to keep private. You can ask us to remove your review or photo at any time through Privacy Requests and Consent.
How to withdraw: the form on this page. We remove it within 7 working days. Material already printed or already running in a paid advertisement is withdrawn as soon as reasonably possible.
Tick box (required, never pre-ticked):
I agree that SKIN MATTERS may use my answers about my skin to show me a result and usage guidance. I am 18 or older. I understand this is not medical advice. I can ask for my answers to be deleted at any time.
How to withdraw: the form on this page.
Banner text:
We use cookies that are needed for the shop to work. With your permission, we also use cookies to remember your choices, measure how the site is used and show you our advertisements elsewhere. You can change your choice at any time under “Cookie settings”. Cookie Policy.
Buttons: Accept all, Reject all and Choose, all the same size.
How to withdraw: “Cookie settings” in the footer of any page.
This website is for people aged 18 and over. If you believe your child has given us personal data, select “As a parent or lawful guardian” on the form. Once we have confirmed the facts, we will delete the child’s data, unless a law requires us to keep it. The same route applies if you are the lawful guardian of a person with a disability.
You can name a person to use your privacy rights for you if you die or become unable to act. Select “Nominate someone to act for me” on the form and give us their name and contact details. Tell them you have done so. A nominee who later needs to act should select “As a nominee or authorised person” and attach proof of the event that brings the nomination into effect.
If you want another person to deal with us for you, give them a signed note that says so. They should attach it to the form. We may contact you directly to confirm.
In every case we share data only once we are satisfied that the person asking has the right to it.
If we miss a timeline, or you disagree with our reply, write to our Grievance Officer. Quote the date of your request.
The Grievance Officer acknowledges a complaint within 48 hours and resolves it within 30 days. If you are still not satisfied after that, you may complain to the Data Protection Board of India, in the manner the law prescribes. Our full complaints process is at Grievance Redressal.
No. Requests are free.
No. You can use your rights without explaining why.
Either it was already scheduled before your opt-out took effect, or it is an order update, which is not marketing. If neither applies, send us a screenshot at contact@myskinmatters.in and we will fix it.
Yes. Tax law requires us to keep invoices and payment records for a fixed period. We keep them for that purpose only.
No. You will still get order updates, and you pay the same price as everyone else.
Yes. Use the email address or mobile number you gave at checkout. We verify you through that contact.
Yes. Write to contact@myskinmatters.in from the email address linked to your orders and tell us what you want done. We will still need to verify you.
Click “Cookie settings” in the footer. You do not need this form for that.
The law in India does not currently give a right to have data transferred directly to another company. We can give you a summary of your data, which you are free to share.